Warranty

Shipping Policy

Free Shipping on ALL Orders ( or will we charge anything? )

Free shipping on all orders.

1. How long does delivery take?

Depending on pincodes, it will take 3-7 business days to deliver your order.

Where does Anker ship to?

Any part in India .

1. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route

What do I need to do when I receive a different product than what I ordered?

Please reach out to our customer support on support.india@anker.com

Returns and Replacement policy

1. What is our replacement policy?

If there is any issue , we will replace the product if there are any defects within 7 days ( customer needs to reach out to us within 7 days of receipt of product)

2. Warranty Timeline

All our products have a minimum of 12 months warranty

3. Contact Us:

Phone Number- 000-8000-504-414

Email Address- support.india@anker.com

4. How long does it take to get a replacement? TAT is 15 days from the date of receiving the product in our service center

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Anker's authorized distributors and retailers, are handled through Anker (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer an alternate product of similar features as a replacement.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 90 days after being replaced, whichever is longer.

Process:

• Buyer must provide sufficient proof of purchase

• Anker must document what happens when buyers troubleshoot the product

• The defective item’s serial number and/or visible proof depicting the defect are required

• It may be necessary to return an item for quality inspection

• For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through Anker or Anker's authorized resellers

• Sales invoice

• Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Not Covered Under Warranty:

• Products without sufficient proof of purchase

• Lost or stolen products

• Items that have expired their warranty period

• Non quality-related issues (after 30 days of purchase)

• Free products

• Repairs through 3rd parties

• Damage from outside sources

• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

• Purchases from unauthorized resellers including International purchases

Anker is not liable for:

• Loss of data incurred from use of Anker products

• Returning personal items sent to Anker

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide replacement for items damaged in transit for non-quality related warranty claims.