Frequently Asked Questions

Yes. Power Port chargers feature international voltage compatibility (100V-240V). However, because the plug is designed for the country to which it was originally shipped, you may need to use a plug adapter while traveling.

Anker products are available on Amazon.in under the seller name: Ankerdirect and on our official website ankerindia.com . You can be rest assured of the authenticity when buying through ankerindia.com

To charge your iPhone using an Anker battery, you should use a Lightning cable. Anker batteries typically come with USB ports, so you'll need a USB to Lightning cable. Simply connect one end of the USB cable to the USB port on the Anker battery and the other end (Lightning connector) to your iPhone. This should efficiently charge your iPhone, providing a reliable and compatible connection between the Anker battery and your device.

When the hub/dock's HDMI port is not working, no display will be shown on a monitor connected to the hub or dock. This problem may be caused by the connected laptop, HDMI cable, monitor, or hub/dock.

Here are some troubleshooting tips that may help you locate and resolve the problem.

For laptops:

• Confirm if the connected USB-C port of your laptop supports DP Alt Mode (display output). Please check out your laptop's user manual, contact the seller, or go through the manufacturer's website. If DP Alt Mode is not supported, you cannot get an external display through a hub/dock.
• If you are using a Mac laptop, reset PRAM using an intel chip. Here are some steps: 1) Power off your Mac. 2) Press your Mac's power button and then hold these four keys simultaneously: ⌘ + option + P + R. 3) Continue holding the keys until your Mac restarts for the second time. On older Mac versions, the chime will sound upon restart.
• Update to the latest OS version if you use a MacBook with the M1chip.
• Try the device with a different laptop with a USB-C port and make sure that it supports DP Alt Mode (display output) to get a display.

For HDMI cables:

• Verify that all devices are securely attached.
• Try the device with a different HDMI cable.
• If possible, plug your HDMI cable directly into your devices and see if you get a stable connection.

For monitors:

• Verify if the monitor is configured to the correct input.
• Try the device with a different monitor.

For hubs/docks:

• Confirm whether the LED light is on when connected to a laptop.
• Try with a different hub/dock to see if you can get a display.

If all of the steps above cannot help you locate and resolve the problem, please contact us on support.india@anker.com for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

If you've recently purchased soundcore Q20i headphones, you may be wondering how to pair them with your device. Don't worry, we've got you covered! In this article, we'll guide you through the simple steps to pair your soundcore Q20i headphones with your device. So, let's get started!

1. Press and hold the "power on" button for 5s to enter into pairing mode directly after the headphones are turned off.

2. Press and hold the "power on" button for 1s-3s until you hear the boot-up tone. The headphones will automatically reconnect to the last device. If the headphones do not reconnect to the last device after continuously sending a reconnection signal for 5s, it will enter pairing mode again.

3. Once the headphones are paired with a device already if you want to pair these headphones with another device, please manually disconnect the current connection of the device. Then, the headphones will automatically enter pairing mode, and you can start pairing again.

4. Connecting to a second device: After double-clicking the switch button, the currently connected device will not be disconnected, and the headphones will re-enter pairing mode where a second device can search for and connect to the headphones.

5. The factory default is to automatically enter the pairing mode when the device is turned on for the first time.

If you encounter any other issues or your issue has not been resolved, please contact support.india@anker.com for further assistance.

In this article, we will introduce the main differences between soundcore Life series headphones, Space Q45 and Q20i. Whether you're looking for better product size, noise-canceling technology or long battery life, we've got you covered. So, let's dive in and find the perfect headphones for you.

Here's a table showing basic information on over-ear headphones.

1. Specifications

2. Playtime and Battery

3. Functions Related

*Note:

A. NFC: An abbreviation for Near-field communication. NFC offers a low-speed connection through a simple setup that can be used to bootstrap more capable wireless connections. Just tap Android phones on the right ear cup of headphones to begin fast pairing.

B. For Life Q30 and Life Q35's NFC functions, please note:

- iOS system is not compatible with NFC

- Android phones used for extra-fast pairing must support NFC

- The phone should be attached to the NFC sensing area to make sure it works

C. ANC: An abbreviation for Active Noise Canceling. The hybrid active noise cancellation adopted by the headphones can detect and cancel out a wide range of low and mid-frequency noises such as cars and airplane engines.

D. Transparency Mode: Let the sounds of the world into your personal space when you need to talk to someone or have more awareness of the surroundings.

4. Bluetooth Related

*Note: Multipoint Connection: Connect two devices at once for easy switching.

5. Earpads Dimensions

 

6. Package Contents

7. Key Features

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.

Encountering low volume or no sound from your headphones can be quite a surprise. If your soundcore headphones are not charging or the microphone volume seems too low, perhaps a good cleaning is in order. Let's walk through some steps to help you maintain and clean your headphones for optimal performance.

Accumulation of dust, earwax or other debris in your earbuds can affect their performance. To maintain optimal sound quality, regularly clean your earbuds using a cotton swab slightly moistened with rubbing alcohol to gently wipe the metal mesh filter under the rubber ear tips.

For video information: https://support.soundcore.com/s/article/How-to-Clean-Your-Headphones

For Earbuds:

• Get a cotton swab and put a little rubbing alcohol on it, then gently rub/clean the gold filter mesh of the earbuds. At the same time, try connecting the earbuds playing a song, and setting the volume to max.
Clean the charging contact pins, ear tips, and metal filter regularly. It's recommended to use a cotton swab dipped in rubbing alcohol for cleaning. Remove the ear tips easily from the earbuds, then run under water to rinse them off. You'll need to dry them thoroughly with a soft, lint-free cloth before putting them back on the earbuds. If possible, please try to use a bulb blower to clean the earbuds. The air enters the port/filter and the dust/dirt inside the earbud is loosened. You can then use a Q-tip or toothpick to remove it.

For Earcups：

Regularly use alcohol wipes to gently wipe the earcups.

If you have any more issues or your issue has not been resolved, please contact support.india@anker.com for further assistance.